MUST READ FAQS.
PLZ NOTE OUR SUPPORT TEAM CONTACT@GETWEIRD.COM.AU AIMS TO ANSWER ALL OUR EMAILS IN THE ORDER THEY ARE RECEIVED, EMAILING TWICE WILL NOT HELP YOU GET A FASTER RESPONSE. PLEASE WAIT 24-48 HOURS FOR OUR SUPPORT TEAM TO GET BACK TO YOU. (USUALLY 24 HR ON WEEKDAYS BUT ON SATURDAY IS 48 HR) PLZ UNDERSTAND ALL DELIVERIES ARE MADE WITH SENDLE OR YOUR LOCAL SHIPPING CARRIER. GETTING MAD AT SUPPORT WILL NOT EXPEDITE YOUR ORDER. PLZ TREAT OUR SUPPORT TEAM WITH RESPECT AND DECENCY. xoxo
1. WHEN CAN I BEGIN TRACKING MY ORDERS?
Order processing time usually takes 48 hours but can take up to 5 business days before shipment. Deliveries can take up to 1 to 4 weeks depending what you purchased and where you are located. However, we have also in some rare cases experienced longer shipping times due to holiday season or randomly selected inspection done by your country's customs office.
2. MY TRACKING HAS NOT UPDATED FOR A WHILE, WHAT IS WRONG?
If your order takes longer than 1-3 weeks, it usually it means that the package(s) was randomly selected by the customs office to be inspected. This means they will have to open the package, inspect it, seal it back up and send back on its way to you.
Please be patient for a little longer and understand that we are doing our very best to rush your orders for you. Please also understand that if the package is in customs, we cannot call to rush them since the customs office is a government entity and it is there to protect your country. We are not in any way affiliated with any shipping companies, thus please direct all questions concerning your package delivery, change of address, mail forwarding, to your local postal office.
We ship via parcel because private companies such as DHL or Fedex have very high and unreasonable import taxes and customs fees. In order to offer our customers the best price and help you to avoid expensive domestic taxes and fees, we ship our products in parcel. We really appreciate your patience in this :)
4. WHAT IF MY ORDER IS LOST IN TRANSIT?
If your order does not arrive to you or gets lost in transit, we can resend the item to you or issue you a store credit.
5. CAN I BE SPONSORED AND GET FREE CLOTHES?
Yes, click here for more information and instructions on our VIP Club :)
6. WHERE ARE YOU BASED?
GET WEIRD is located in Boorloo, Australia (aka Perth)
7. WHERE DO YOU SHIP FROM?
We ship from our home store in Boorloo, Australia.
We currently do not offer expedited shipping via FedEx, UPS, DHL etc. because of the high import taxes they charge to their customers (you).
8. WHAT SIZES ARE AVAILABLE FOR YOUR CLOTHES?
We offer standard sizes for all clothes, however some items may have unique sizes, so please check out the sizing charts on the product page. Each product should have their own measurements for you on the product page to compare yourself against. If there are none, let us know by email and we can send them to you!
9. WHAT IS THIS STORE'S RETURN AND EXCHANGE POLICY?
Strictly no returns or exchanges unless there are defect(s) in the product(s) and the matter is brought to our attention within one week of your receipt of the item, and our team will be able to help you from there.
Please make sure you are ordering the correct item, size, and color. Make sure to read the measurements listed within each product description. If no measurements are listed, please email us.
Orders cannot be cancelled, unless the purchase was fraudulent.
10. DO YOU ACCEPT ORDERS PLACED OUTSIDE OF THE US?
We sure do! We currently do not offer expedited shipping via FedEx, UPS, DHL etc. because of the high import taxes they charge to their customers (you). If you are in UAE, your order needs to include a P.O. Box Number! Otherwise it will not delivered and sent back to us.
11. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Order processing time takes 1 business day and 1-3 business days before shipment. Deliveries can take up to 1-4 weeks. Depending on what you purchased, it may be housed at different warehouses. However, we have also in some rare cases experienced longer shipping times (more than 3 weeks) due to holiday season or randomly selected inspection done by your country's customs office.
12. I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?
If you ordered multiple items, there is a good chance that these products are housed in different warehouses. Thus, some items might arrive earlier than others. If you'd like to know the status of your other items, please email us with your name and order number.
13. WHAT ABOUT POSSIBLE CUSTOM FEES?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country if your order exceeds $1000.
14. WILL THIS ITEM GET TO ME BEFORE _________?
If you plan to give one of our items as a holiday gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.
15. CAN I CHANGE MY ADDRESS/ORDER?
Please email us as soon as possible if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancellations to your order.
Have a question?
E-mail us at contact@getweird.com.au!